Data Sub-processors

At Acenci, we are committed to maintaining the highest standards of data privacy, security, and transparency. As part of delivering our services, we engage a select group of trusted third-party service providers (“sub-processors”) to support the functionality, performance, and security of our services.

This document outlines the sub-processors we currently use, the nature of the services they provide, and the types of data they may process on our behalf. All sub-processors are carefully vetted to ensure they meet our strict requirements for data protection and compliance, including adherence to applicable privacy laws and regulations.

We regularly review our sub-processor relationships and update this list as necessary.

Sub-processors for our services

Subprocessor	Contact Info	Data Types	Purpose	Lawful Basis	Data Location
Amazon Web Services (AWS)	https://aws.amazon.com	Usage data, Account data and Application Data	Hosting and infrastructure	Contractual necessity	Australia
Microsoft Azure	https://azure.microsoft.com	Usage data, Account data and Application Data	Hosting and infrastructure	Contractual necessity	Australia
Microsoft 365	https://www.microsoft.com	Emails and communication	Internal communication and productivity tools	Legitimate interest	Australia
Cloudflare	https://www.cloudflare.com	IP address, traffic data	Cyber Security and CDN	Legitimate interest	Global
CrowdStrike	https://www.crowdstrike.com	Filenames and metadata from user uploaded content and logs	Cyber Security	Legitimate interest	United States
Datadog	https://www.datadoghq.com	Account data, Usage data, System metrics and logs	Monitoring and performance analytics and security	Legitimate interest	Australia
Stripe	https://stripe.com	Billing info	Payment processing	Contractual necessity	United States
Atlassian	https://www.atlassian.com	Support enquiry information, bug reports, feature request details	Project & Business Process Management	Legitimate interest	Australia
Intercom	https://www.intercom.com	Account data and Support enquiry information	Customer Support	Legitimate interest	Australia

Have a question?

We value transparency and are committed to protecting your data. If you have any questions, concerns, or requests related to our subprocessors or data handling practices, please don’t hesitate to reach out.

Email: [email protected]
Mailing Address: 22/66 Illowra Street, The Gap, Queensland 4061
Attention: Data Protection Officer / Privacy Team

We aim to respond to all inquiries within a reasonable timeframe and appreciate your interest in how we safeguard your information.